Returns & Exchanges

Return Policy

We have a strict 30 (thirty) day return policy. If 30 days have passed since the date of purchase on your receipt or bill you will NOT be eligible for a refund or exchange.

Returns are facilitated under the following conditions:

  • Item must be unused and in its original packaging
  • Item must be in the same condition in which you received it
  • Proof of purchase (receipt/bill) MUST be provided
  • Gift cards are exempt from being returned

A partial refund may be granted IF:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 (thirty) days after delivery.

 

Refunds

Once your return is received, inspected and approved, your refund will be processed. Credit will automatically be applied to your credit card OR original method of payment within a certain amount of days (certain factors may affect the duration of time before reimbursement).

Late or Missing Funds

If you have not received a refund after your approved return, try the following:

  • Check your bank account again
  • Contact your credit card company, it may take some time before funds are applied to your account
  • Contact your bank to investigate or trace the transaction. Processing times may vary at different institutions.

If you still experience problems receiving or accessing your refund after these steps, please contact us via Email. 

Exchange

Items are replaced ONLY when they are damaged or defective before use (manufacturer’s defects). If you would like to exchange an item for the same model/design, please contact us via Email.

Gifts

If you are the recipient of a gift purchased and shipped to your address by another party and wish to return within the policy parameters, the refund will be sent to the gift giver and they will be notified about the return.

Shipping of Returns

To return your product, please mail your product to: 

500 Warner Ave, Suit 200
Santa Ana, CA 92707

You can also call our warehouse offices at 626-217-3179 for more details, instructions or queries.

We are not responsible for any return shipping cost if the return reason is not quality related. 

If you need prepaid return labels, please contact us via Email. The cost of return shipping will be deducted from your refund.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.